Thailand proposes refunds if hotels fail to make good on advertising

Room rates, booking conditions and advertising promises would become part of binding contracts with guests under a proposed Thai law aimed at strengthening protections for travelers.

The Thai government said on Sept. 29 that the draft would allow guests to cancel bookings or end their stays if accommodation providers fail to deliver what they advertise.

The cabinet has approved the 98-section draft in principle. As of an Oct. 20 cabinet update, it was under legal review by the Council of State, Bangkok Biz News reported.

The proposal would also prohibit unfair booking terms, including those allowing operators to change or cancel contracts unilaterally, limit their liability for breaches, or require guests to waive their rights in advance.

The cabinet has approved the draft in principle, Thai Public Broadcasting Service reported.

It aims to replace the existing hotel law and extend regulations to a wider range of accommodation, including homestays, hostels, tents, treehouses, and sharing-economy rentals.

According to Thai PBS, the proposed overhaul seeks to universalize standards for businesses of all sizes after earlier disparities made it difficult for some smaller operators to enter the regulated sector.

Under the draft, accommodation businesses will fall into three categories, requiring notification, registration, or licensing depending on their size and risk level.

A proposed "super license" would reduce the need for separate permits covering related services, the broadcaster reported.

The measures remain part of a bill.

Thai PBS said licensing criteria, electronic systems, and support for smaller operators during the transition are among issues that require further consideration.